Prairie Labs · General Simulation Company™
Refunds and cancellations
Help with an Engine purchase that did not work out.
Effective October 9, 2026
Unused codes
You may request a refund within 14 days of purchase if you have not entered the Engine code. After code entry or use, a purchase is ordinarily final, except where the service is defective, not as described, or applicable law requires a different remedy. This policy does not restrict mandatory cancellation, withdrawal, or consumer rights.
Delivery and technical problems
If a paid code is not delivered, does not work, or cannot provide the purchased access, contact us so we can investigate and provide an appropriate remedy, including a replacement or refund where due. A failed generation may still involve model processing; a failure message does not by itself establish whether usage occurred. We can review the relevant order and usage records. Do not repeatedly purchase codes to resolve a technical problem.
Monthly membership
Cancel future renewals through the billing-management link associated with your purchase. If you cannot access it, contact support. Cancellation takes effect at the end of the paid billing period and does not itself refund the current period. Refund eligibility and statutory rights remain separate from cancellation.
How to request a review
Email hello@prairielabs.ai with your Stripe receipt or order reference, purchase date, and a short description of the issue. Do not send card details, your full Engine code, or provider credentials. We may ask for reasonable verification. Approved refunds go through the original payment method; payment-provider processing time varies. A full refund disables access under the affected refunded order. A partial refund does not replenish usage allowance.